This Privacy Policy explains how 18ph collects, uses, stores, shares, and protects your personal data when you use the 18ph online casino and sportsbook platform. We are committed to handling your information responsibly and in full compliance with Philippine data protection law.
All personal data collected by 18ph is protected using 256-bit SSL encryption in transit and AES-256 encryption at rest. Your credentials and financial data are never stored in plain text.
18ph complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and is registered with the National Privacy Commission. Your rights as a data subject are fully protected.
18ph does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate the Platform, comply with regulations, and improve your experience.
Under RA 10173, you have the right to access, correct, object to processing, and request erasure of your personal data held by 18ph. Submit requests via our support team at any time.
18ph only collects data that is necessary for account operation, regulatory compliance, fraud prevention, and customer support. We do not collect data we don't need.
Promotional communications from 18ph are opt-in. You can unsubscribe from marketing emails or SMS notifications at any time through your account settings or by contacting support.
This Privacy Policy ("Policy") describes how 18ph Gaming Corporation ("18ph", "we", "us", or "our") collects, processes, stores, and discloses personal data in connection with your use of the 18ph online casino and sportsbook platform, accessible at 18ph.club (the "Platform"), including all associated games, payment services, mobile interfaces, promotional features, and customer support channels.
This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the relevant issuances of the National Privacy Commission ("NPC"). By registering for or using the Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Policy.
This Policy applies to all users of the Platform, including registered players, visitors who have not yet registered, and any individual who contacts 18ph through our support channels.
The data controller responsible for your personal data is:
Our designated Data Protection Officer ("DPO") oversees compliance with RA 10173 and is the point of contact for all data subject rights requests and privacy-related inquiries.
18ph collects personal data in the following categories:
3.1 Registration Data. When you create an 18ph account, we collect your full name (as it appears on your government-issued ID), date of birth, email address, registered mobile number (Philippine format), and the password you set.
3.2 KYC and Identity Verification Data. For regulatory compliance, we collect a copy of your government-issued Philippine identification document (such as a passport, SSS ID, PhilHealth card, driver's license, or UMID), a selfie photograph for facial comparison, and, where required, proof of address and proof of source of funds.
3.3 Financial and Transaction Data. We collect data related to your deposits, withdrawals, and gaming transactions, including GCash numbers, bank account details (BPI, BDO, Metrobank, UnionBank), transaction reference numbers, and transaction amounts in Philippine Peso.
3.4 Gameplay Data. We log all gaming activity associated with your 18ph account, including game sessions, bet amounts, outcomes, wagering history, and bonus redemption records. This data is required for regulatory reporting and dispute resolution.
3.5 Device and Technical Data. We automatically collect IP address, device type, operating system, browser type, session duration, and approximate geographic location (derived from IP) for security monitoring and fraud detection purposes.
3.6 Communications Data. We retain records of communications between you and the 18ph support team, including live chat transcripts and email correspondence, for quality assurance and dispute resolution purposes.
3.7 Responsible Gaming Data. Where you have set deposit limits, loss limits, session time reminders, or self-exclusion, we maintain records of these settings as required by PAGCOR responsible gaming regulations.
18ph uses your personal data for the following purposes:
Under the Philippine Data Privacy Act of 2012, we process your personal data on the following legal grounds:
6.1 The 18ph Platform uses cookies and similar tracking technologies (including session tokens, local storage, and pixel tags) to maintain your login session, remember your preferences, and collect analytics data.
6.2 We use the following categories of cookies:
6.3 You may control non-essential cookies through your browser settings. Disabling strictly necessary cookies will impair Platform functionality and may prevent you from logging in.
7.1 18ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
7.2 We share personal data with the following categories of recipients only as necessary and with appropriate data protection safeguards:
7.3 All third-party service providers engaged by 18ph are contractually bound to process your personal data only as instructed by 18ph and in accordance with applicable data protection standards.
8.1 18ph retains personal data for as long as your account remains active and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AMLC retention obligations.
8.2 KYC documentation is retained for a minimum of five (5) years from the date of your last transaction on the Platform.
8.3 Customer support communications are retained for three (3) years from the date of the last interaction.
8.4 Analytics and aggregated usage data that does not identify individual players may be retained indefinitely for platform improvement purposes.
8.5 Upon expiry of applicable retention periods, personal data will be securely deleted or anonymized.
9.1 18ph implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
9.2 In the event of a personal data breach that is likely to result in risk to your rights and freedoms, 18ph will notify the NPC within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, as required by NPC Circular 16-03.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 18ph:
To exercise any of the above rights, contact our Data Protection Officer at [email protected] or via 24/7 live chat on the Platform. We will respond to all valid requests within fifteen (15) days, as required by NPC regulations.
The 18ph Platform is strictly for adults aged 21 years and above, in accordance with PAGCOR licensing conditions. 21+ 18ph does not knowingly collect personal data from persons under the age of 21. If we become aware that a registered user is under the minimum age, the account will be immediately suspended and all personal data associated with the account will be deleted in accordance with our data retention procedures.
If you believe that a minor has registered on the Platform, please notify us immediately at [email protected].
12.1 The majority of your personal data is processed and stored on servers located within the Philippines. Where game software providers or other service partners process data outside the Philippines, 18ph ensures that appropriate data transfer safeguards are in place, including contractual clauses that meet NPC standards for cross-border data transfers.
12.2 18ph will not transfer your personal data to any country that does not provide an adequate level of data protection as determined by the NPC, unless appropriate safeguards are implemented.
18ph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or Platform features. Material changes will be communicated to registered players via email to the address on record, or through a prominent notice on the Platform, at least fourteen (14) days before the changes take effect. The "Last updated" date at the top of this Policy reflects the most recent revision. Continued use of the Platform after an updated Policy takes effect constitutes your acceptance of the revised terms.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by 18ph, please contact our Data Protection Officer:
You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with our response to your data protection concern.
This Privacy Policy was last reviewed and updated on 1 June 2026. Version 2.4.
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